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Frequently Asked Questions (FAQ)
Is my personal information protected with your company?
Support
When will my support ticket be answered?
How can I check the status of my support ticket?
Do you offer 24/7 support?
Membership
How do I sign up for a membership?
How much do the memberships cost?
Can I upgrade or downgrade my membership plan?
What payment methods do you accept for membership?
AD/ TRAFFIC EXCHANGE PLACEMENTS
Ad link/Site URL is not placed in the rotator or Ad link/Site URL deleted.
What banner formats can be placed?
What type of ads are not accepted?
Can’t see any ads to be viewed
Do I get credits/money returned if my ad was not accepted?
CREDITS
What are credits, and how do they work?
How much are adpacks?
How can I get more ad credits?
Is it possible to exchange credits for real funds?
Matrix
I don’t see my referrals in my downline/in the matrix.
How can I see my team/downline?
How can I get more ad credits?
Sponsor
How do I locate my sponsor’s information/ contact?
MATRIX
My deposit is not showing up.
How do I make deposits to my account?
REGISTRATION/ PASSWORD/ USERNAME/ LOGIN TROUBLE
I forgot my password.
I forgot my username/ My username is not working.
